Familie Martina & Alois Hasenauer
Tel.: +43 (0) 6541/6317
Fax: +43 (0) 6541/6317-7
Company name: Zwölferhaus KG
Company registration number: 28917a
UID number: ATU 33616806
This privacy statement refers to the collection and processing of personal data. This data may be collected when you order our website, when you send an inquiry or make a booking using our website, or when you use other services, such as ordering a voucher or subscribing to our newsletter. In the following, we would like to give you an overview of what kind of data is being collected, how it is used and why. We would like to assure you that protecting your personal data is a priority for us.
How is personal data collected, stored and used?
At the hotel Das Zwölferhaus, we collect personal data in order to provide you with the best possible service and information and to draw up the best service proposal for your requirements. The personal data we ask for helps us draw up a proposal or booking confirmation based on your wishes. To do this, your data is stored in our hotel IT programme. In this, we limit ourselves to data that is necessary for completing your order or pre-contractual proposal. With your data, you are also making it possible for us to keep you up to date on special offers or news about your holiday that might be interesting to you. Of course, you can let us know at any time, free of charge and in a straightforward process, if you no longer wish to receive product offers, news, special offers etc. We will store your personal data for as long as this is required for completing your order and as long as we believe that there may be a justified interest in receiving additional information and as long as you have not informed us that you no longer wish your data to be stored.
What sort of data is being collected?
In order to fulfil your requests, i.e. draw up a proposal, make a booking, purchase a voucher or subscribe to a newsletter, the only data collected is data required for contractual fulfilment of pre-contractual information. This data may include: first name, surname, postal address, telephone number, e-mail address. More data may be requested in order to specify your holiday interests. These are not required for a proposal or a booking and are therefore not mandatory.
What are your rights with regard to your data?
You have the right to have your data corrected: If you notice in communications that you receive from us that your data is faulty and/or incomplete, please notify us of any corrections that should be made. You have the right to information, correction, cancellation, limitation, data portability, cancellation and appeal. Please let us know by e-mail or telephone what rights you would like to exercise and when. Please be advised that a company of a photo ID is required for requests received by telephone or e-mail to make sure that your request is legitimate.
To whom is your data passed on and for what reason?
The hotel Das Zwölferhaus hereby confirms that we do not sell on guest data to third parties for marketing or other diverging purposes. To ensure that you receive our company information, reservations and/or orders, we cooperate with external partners who provide these services on our behalf. These include printing and letter shops, who make sure that your mail reaches you at the right address, as well as newsletter senders, who work exclusively as processors on our behalf and with whom we have concluded a data processing agreement with stringent data protection requirements. Links from the hotel website to other, external websites do not entail the transfer of personal data, but are provided for information purposes only. We are unable to assume any liability for external websites that are not related to our hotel. These may be links to sport partners, leisure facilities in the region, cable car lines, the tourism association etc. Our guests themselves decide whether they would like to follow this link or nor. We are also happy to provide information by telephone or e-mail.
Information security and data protection
We employ technical measures to increase information security and protect your data from loss, theft, unauthorised access, transfer and destruction. In areas where credit card data must be entered via the website, SSL encryption is used. This ensures that your credit card data is kept safe during online transactions.
Personal data for applications sent by e-mail or application form
We are delighted that so many applicants contact us and send us their documents by e-mail. We store personal data that we receive as part of a job application, recruitment initiatives or as a way of expressing interest in current or future vacancies for a maximum period of seven months.
Video records and image data
If videos are made in public areas of the hotel, you will be notified accordingly. Video records are stored for a maximum period of 72 hours and are accessible exclusively to authorised persons. Photo shootings: In case of photo shootings taking place in our hotel, you will be notified through the communication channels available to us. Please note that we do not put photographs of guests on our website or our social media channels without your prior consent.
Cookies are placed on different pages to facilitate the use of our website as well as communication channels and to better adapt our Internet appearance to your needs. A cookie is a small text file that is stored on your hard drive by a website. Cookies do not damage your computer and do not contain viruses. Cookies are used primarily to find out what areas of our website people like to visit and to optimise user-friendliness and usability for guests and visitors. You have the option of deactivating cookies at any time, without this affecting your ability to visit all pages of our website, without restrictions.
This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 AmphitheatreParkway Mountain View, CA 94043, USA ("Google"). We have concluded a contract data processing agreement with Google to this effect. Transfer of data to the US is done on the basis of the Privacy Shield.
This website uses the IP anonymisation feature. This means that Google shortens you IP address within member states of the European Union or other countries that are part of the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and be shortened there.
According to Google, the data collected is used to evaluate usage of the website, compile reports on website activities and perform other services related to usage of the website and the Internet.
Google may also pass on this information to third parties where this is required by law , or where third parties process this data on behalf of Google.
For more information on how Google Analytics handles user data, see the privacy notice by Google and/or Google Analytics. :
Deactivation of Google ads
(http://www.google.com/privacy_ads.html) or on the opt-out page of the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp)
Use of Google Maps
Use of Google Maps The services of the media owner use Google Maps to display maps and compile routes. Google Maps is operated by Google Inc., 1600 AmphitheatreParkway, Mountain View, CA 94043, USA. When a user accesses the platform, it establishes a direct connection with the Google servers. Google then receives device-specific data, location data, IP addresses (log files), and information about cookies. By using the platform, the user agrees with the transfer, collection, processing and use of the automatically connected data by Google.
This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). We have concluded a contract data processing agreement with Facebook to this effect. Some of the data is transferred to the US. Transfer of data to the US is done on the basis of the Privacy Shield.
According to Facebook, the data collected is used to evaluate usage of the website, compile reports on website activities and perform other services related to usage of the website and the Internet.
Facebook may also pass on this information to third parties where this is required by law , or where third parties process this data on behalf of Google. For more information on how Google Analytics handles user data, see the Facebook privacy notice:
Use of YouTube Plugins
Our website uses plugins by YouTube, a website operated by Google. The sites are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages that are fitted with a YouTube plug-in, a connection is set up to the YouTube servers. The YouTube server is then informed of which of our pages you visited.
If you are logged into your YouTube account, YouTube is then able to allocate your surfing behaviour directly to your personal profile. If you do not wish this to happen, simply log out of your YouTube account.
We use YouTube to ensure the attractive visualisation of our online offers. This is a legitimate interest as set out in para. 6, section 1 lit. f of the GDPR.
For more information on the handling of user data, please refer to the YouTube privacy notice at: https://www.google.de/intl/de/policies/privacy.
Our Internet page contains web widgets of HolidayCheck AG Bahnweg 8 CH-8598 Bottighofen, Switzerland. Web widgets are small programmes that are integrated in a website and display information from other websites.
The content shown on our Internet page (reviews/recommendation rate) is regularly accessed by the HolidayCheck servers. To make this work on a technical level, the two servers involved need to exchange data. This includes the date and time of your visit, the page from which the query is launched, the IP address used, the browser type and version, the type of device, the operating system and other technical information.
The legal basis is our legitimate interest acc. to art 6, section 1 f) of the GDPR. By providing this service, we are ensuring up-to-date and correct content on our homepage. The processed data serve only to provide content or transfer data that you provided if you left a review directly on our website. They are not processed in any other way; in particular, they are not used to analyse user behaviour.
We do not store the data specified above as part of this processing. For designing the widgets, we use Google Fonts. To do this, your IP address is transferred to the Google servers in the US. As set out in art. 45 GDPR, the EU-US Privacy Shield is an adequate framework in this. The legal basis is our legitimate interest acc. to art 6, section 1 f) of the GDPR. By using the Fonts, we are ensuring the consistent rendering of the widgets. For information on how HolidayCheck AG processes data, please consult their privacy statement on www.holidaycheck.de/datenschutz.
In our newsletter, we inform you about the latest developments and offers. If you would like to receive the newsletter, we require a valid e-mail address as well as information that allows us to verify that you are the holder of this e-mail address or that the holder of the e-mail address agrees to receive the newsletter. If any other, voluntary information on areas of interest, post code etc. is collected, this will only serve to provide you with targeted information. This data will be solely used for sending out the newsletter and will not be passed on to third parties. If you sign up for our newsletter, your IP address and the date of your subscription will be stored. This information is stored solely in case a third party misuses your e-mail address and subscribes to the newsletter without the knowledge of the authorised person. You are free to recall your consent to your data and e-mail address being stored and utilised for sending out the newsletter at any time. To do this, you may use the link in the actual newsletter, in your profile area or by sending a message to the contacts provided above.
Declaration of consent by the user
By using our website and the offers contained therein, you agree with us using the data that you voluntarily provided, in line with this privacy statement.
Right of access
You have the unconditional right to free-of-charge access to the data stored by us, and the right to have invalid data cancelled or blocked, and to have incorrect data corrected. Upon request, we are also happy to inform you in writing of whether we have saved personal data relating to you, and if yes, of what kind. We will, wherever possible, take appropriate measures to speedily update or correct the data stored with us. Please contact the hotel management directly to arrange this.