Useful facts to do with Hotel DAS ZWÖLFERHAUS
Important hotel information about your holiday in Saalbach-Hinterglemm
Here you can find all the important, general information about the Hotel DAS ZWÖLFERHAUS in Saalbach-Hinterglemm for your summer or winter holiday in the Salzburger Land.
Arrival and departure
You room is available for you on your day of arrival from 2.00 p.m. and until 10.00 a.m. on your day of departure.
If you are arriving after 7.00 p.m. please let us know.
If you still want to use your day of departure for skiing or hiking you can store your luggage with us in the meantime.
Methods of payment
We need a written booking for a final binding reservation. In addition, the reservation only applies after receipt of a deposit of about 20% of the entire booking amount (free of charge). The hotel bill can be paid at the hotel in cash, by EC card (no limit for Austria and Germany), V-Pay, Visa or MasterCard.
Account number 18168
Sort code: 35052
IBAN: AT39 3505 2000 0001 8168
BIC: RVSAAT2S052 (Swift)
Supplements and taxes
A supplement of €15 is charged per person per day for short breaks of less than 3 days. For bed and breakfast €10 is deducted per person and day for the unconsumed dinner.
Child discounts from December 2019/20:
For children staying in the parents' room (3 bed or family room):
Children aged between 0 and 2.99: free of charge
Children aged between 3 and 4.99: € 50.- per child/night
Children aged between 5 and 8.99: € 70.- per child/night
Children aged between 9 and 14.99: € 90.- per child/night
Children aged between 15 and 17.99: € 110.- per child/night
If the third or fourth person in the triple or family room is an adult, we will be happy to give you a discount of 10%.
We hope that you understand but we cannot accept any dogs.
All our rooms and the entire restaurant are non-smoking areas. Smoking is only permitted on the balconies and terrace.
All the prices stated do not include a local tax of €2.00 per person and day. Children up to 15 years old are exempt from the local tax.
Free WiFi is available in all the rooms, in the restaurant, bar and reception area. You can get an access code for this from reception.
For the summer of 2020 we have adjusted our cancellation conditions to offer you the best possible flexibility. This means that you can cancel or rebook your summer holiday with us free of charge up to 3 days before arrival. As of April 2020, until further notice.
In general an in the event of cancellation the "Austrian Hotel Contract Conditions" apply. Please note the following cancellation deadlines:
- Cancellation is free up to 30 days at the latest before the start of the trip. The deposit is refunded.
- From 30 days to 7 days before arrival we charge 70% of the total package price.
- From 6 days to 1 day before arrival we charge 90% of the total package price.
- 100% of the package price is charged in the event of cancellation at short notice and with delayed arrival and early departure.
To save you any unnecessary expense in the case of cancellation and mountain rescue (including helicopter rescue), we recommend you take out insurance with the Hotelstorno Plus or the comprehensive Hotelstorno Premium. Please click here for more detailed information.
Subject to layout errors and price changes. All prices in euros.
Have you not booked your holiday yet? Then it's time to send your non-binding enquiry to the Hotel DAS ZWÖLFERHAUS in Hinterglemm!