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Useful facts to do with Hotel DAS ZWÖLFERHAUS

Important hotel information about your holiday in Saalbach-Hinterglemm

Here you can find all the important, general information about the Hotel DAS ZWÖLFERHAUS in Saalbach-Hinterglemm for your summer or winter holiday in the Salzburger Land.

Please note that DAS ZWÖLFERHAUS will be closed in summer 2019 due to extensive renovation work. 

Arrival and departure

You room is available for you on your day of arrival from 2.00 p.m. and until 10.00 a.m. on your day of departure.
If you are arriving after 7.00 p.m. please let us know.
If you still want to use your day of departure for skiing or hiking you can store your luggage with us in the meantime.

Methods of payment

We need a written booking for a final binding reservation. In addition, the reservation only applies after receipt of a deposit of about 20% of the entire booking amount (free of charge). The hotel bill can be paid at the hotel in cash, by EC card (no limit for Austria and Germany), V-Pay, Visa or MasterCard.

Bank details

Raiffeisenbank Saalbach
Account number 18168
Sort code: 35052
IBAN: AT39 3505 2000 0001 8168
BIC: RVSAAT2S052 (Swift)

Supplements and taxes

A supplement of €15 is charged per person per day for short breaks of less than 3 days. For bed and breakfast €10 is deducted per person and day for the unconsumed dinner.

Discounts

Child discounts from December 2019/20:
For children staying in the parents' room (3 bed or family room):

Children aged between 0 and 2.99: free of charge
Children aged between 3 and 4.99: € 50.- per child/night
Children aged between 5 and 8.99: € 70.- per child/night
Children aged between 9 and 14.99: € 90.- per child/night
Aged 15 and over: € 110.- per child/night

If the third or fourth person in the triple or family room is an adult, we will be happy to give you a discount of 10%.

Dogs

We hope that you understand but we cannot accept any dogs.

Smoking

All our rooms and the entire restaurant are non-smoking areas. Smoking is only permitted on the balconies and terrace.

Local tax

All the prices stated do not include a local tax of €2.00 per person and day. Children up to 15 years old are exempt from the local tax.

Internet

Free WiFi is available in all the rooms, in the restaurant, bar and reception area. You can get an access code for this from reception.

Cancellation

In general an in the event of cancellation the "Austrian Hotel Contract Conditions" apply. Please note the following cancellation deadlines:

  • Cancellation is free up to 30 days at the latest before the start of the trip. The deposit is refunded.
  • From 30 days to 7 days before arrival we charge 70% of the total package price.
  • From 6 days to 1 day before arrival we charge 90% of the total package price.
  • 100% of the package price is charged in the event of cancellation at short notice and with delayed arrival and early departure.

To save you any unnecessary expense in the case of cancellation and mountain rescue (including helicopter rescue), we recommend you take out insurance with the Hotelstorno Plus or the comprehensive Hotelstorno Premium. Please click here for more detailed information.

Subject to layout errors and price changes. All prices in euros.

Have you not booked your holiday yet? Then it's time to send your non-binding enquiry to the Hotel DAS ZWÖLFERHAUS in Hinterglemm!

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Das Winterparadies Saalbach-Hinterglemm - einfach herrlich!